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A system prompt for VIP complaint handling that skips standard procedures in favor of making concrete offers and providing a named point of contact. Perfect for retaining high valu
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Generates the customer facing escalation message and the internal note that briefs the manager at the same time, so the customer never has to repeat their issue. Source: https://su
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Has Claude read a support ticket, reason through it in XML tags, and output a single predefined intent label for routing, using few shot examples to keep classifications consistent
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Turns a disputed charge into a calm, factual reply with specific dates and a clear explanation, plus next steps and an escalation path for the customer. Use it when a customer disp
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Drafts an empathetic first reply to customers reporting repeated app crashes with incomplete info, blending frustration acknowledgment, targeted diagnostic questions, and a workaro
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Guides support agents through tense customer interactions using validation first language, explicit do/don't guardrails, and concrete timeline commitments. Use it for complaints, r
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A structured response template that enforces acknowledgment first replies, bans hollow phrases like 'I understand your frustration,' and caps responses at 100 words. Use it to gene
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Generates a structured post incident statement for customers after a service failure, covering what happened, how it was fixed, what prevents recurrence, and what compensation is o
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Guides you through drafting a reply to an upset customer that acknowledges their frustration, weighs the legitimacy of their complaint, and commits to specific actions, timelines,
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A structured template that generates a professional, tone appropriate first response to customer tickets across any channel. Use it when you need a consistent reply that acknowledg
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Routes incoming support tickets into intent categories using few shot examples and XML tagged chain of thought reasoning. Drop it directly into a classification pipeline to automat
few-shotchain-of-thoughtsystem-promptxml-structuredcustomer-supportClaude 3.5 SonnetClaude 3 OpusClaude 3 Haiku
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A fill in the blank system prompt that gives any customer support bot its role, tone, and safety constraints in one drop in block. Replace three placeholders and your bot is ready
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A structured framework for writing complaint responses that reflect the customer's exact words back to them, apologize without defensiveness, and close with a concrete resolution t