Post-Incident Message That Covers Root Cause, Fix, and Compensation
Asked Jun 25, 2026Modified yesterdayViewed 7 timesWorks with: GPT-4, Claude 3.5 Sonnet, Gemini 1.5 Pro
0
What this prompt does
Generates a structured post-incident statement for customers after a service failure, covering what happened, how it was fixed, what prevents recurrence, and what compensation is offered.
- Compatible models:
- GPT-4, Claude 3.5 Sonnet, Gemini 1.5 Pro
- Category:
- Business
Generates a structured post-incident statement for customers after a service failure, covering what happened, how it was fixed, what prevents recurrence, and what compensation is offered. Use it any time you need to communicate an outage or disruption clearly without sounding evasive.
Write a service recovery response after a significant failure.
PRODUCT: [YOUR PRODUCT/SERVICE]
WHAT FAILED: [WHAT HAPPENED — outage, data loss, missed SLA, wrong delivery, etc.]
DURATION/IMPACT: [HOW LONG / HOW MANY AFFECTED]
CUSTOMER IMPACT: [WHAT THIS COST THEM — DOWNTIME, LOST REVENUE, WASTED TIME]
ROOT CAUSE: [WHAT WENT WRONG — BE HONEST]
WHAT YOU'VE DONE: [IMMEDIATE FIX OR REMEDIATION]
PREVENTION: [WHAT YOU'RE DOING TO PREVENT RECURRENCE]
COMPENSATION: [CREDIT / REFUND / EXTENDED SERVICE / NONE]
Structure:
1. Acknowledge what happened (no minimizing)
2. Take responsibility
3. Explain the root cause (simply, no jargon)
4. Detail what you've done to fix it
5. Explain what you're doing to prevent it from happening again
6. Offer compensation if appropriate
7. Personal contact for follow-up
This should read like it came from a human who genuinely cares, not a legal-approved template.
Source: https://sureprompts.com/blog/ai-prompts-for-customer-service
Prompt Curator
120rep · asked Jun 25, 2026
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