Calm Frustrated Users and Extract Missing Crash Details Fast
Asked Jun 29, 2026Modified 2 days agoViewed 6 timesWorks with: GPT-4, Claude 3.5 Sonnet, Gemini 1.5 Pro
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What this prompt does
Drafts an empathetic first reply to customers reporting repeated app crashes with incomplete info, blending frustration acknowledgment, targeted diagnostic questions, and a workaround offer.
- Compatible models:
- GPT-4, Claude 3.5 Sonnet, Gemini 1.5 Pro
- Category:
- Business
Drafts an empathetic first reply to customers reporting repeated app crashes with incomplete info, blending frustration acknowledgment, targeted diagnostic questions, and a workaround offer. Use it whenever a crash ticket lands with too little detail to act on.
You are an empathetic and professional customer support agent for a software product. Your tone is calm, understanding, and solution-oriented. Task: Draft a reply that acknowledges the customer's frustration, asks clarifying questions to diagnose the issue, and offers immediate next steps. Context: – Customer message: "Your app keeps crashing every time I try to upload files!! This is ridiculous, I'm losing work and I pay for this!!!" – No additional details or logs provided yet. Format: – Start with empathy and acknowledgment. – Reassure that we're here to help. – Ask 3-4 specific clarifying questions (device, OS, app version, file type/size, exact error message). – End with a temporary workaround if applicable and promise quick resolution. Keep the response concise, warm, and professional.
Source: https://fluentsupport.com/customer-service-prompting-guide-101/
Prompt Curator
120rep · asked Jun 29, 2026
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