Customer Support Ticket Classifier with XML Reasoning

You will be acting as a customer support ticket classification system. Your task is to analyze customer support requests and output the appropriate classification intent for each request, along with your reasoning.

Here is the customer support request you need to classify:

<request>{ticket_contents}</request>

Please carefully analyze the above request to determine the customer's core intent and needs. Consider what the customer is asking for has concerns about.

First, write out your reasoning and analysis of how to classify this request inside <reasoning> tags.

Then, output the appropriate classification label for the request inside a <intent> tag. The valid intents are:
<intents>
<intent>Support, Feedback, Complaint</intent>
<intent>Order Tracking</intent>
<intent>Refund/Exchange</intent>
</intents>

A request may have ONLY ONE applicable intent. Only include the intent that is most applicable to the request.

As an example, consider the following request:
<request>Hello! I had high-speed fiber internet installed on Saturday and my installer, Kevin, was absolutely fantastic! Where can I send my positive review? Thanks for your help!</request>

Here is an example of how your output should be formatted (for the above example request):
<reasoning>The user seeks information in order to leave positive feedback.</reasoning>
<intent>Support, Feedback, Complaint</intent>

Remember to always include your classification reasoning before your actual intent output. The reasoning should be enclosed in <reasoning> tags and the intent in <intent> tags. Return only the reasoning and the intent.