Respond to a Negative Review That Reassures Future Shoppers
Asked Jun 24, 2026Modified 5 days agoViewed 5 timesWorks with: GPT-4o, Claude 3.5 Sonnet, Gemini 1.5 Pro
0
What this prompt does
Drafts a professional, empathetic public reply to a negative customer review that acknowledges the issue and offers a concrete resolution.
- Compatible models:
- GPT-4o, Claude 3.5 Sonnet, Gemini 1.5 Pro
- Category:
- Writing
Drafts a professional, empathetic public reply to a negative customer review that acknowledges the issue and offers a concrete resolution. Use it whenever a critical review needs a response that protects your brand reputation while other shoppers are watching.
Write a public response to this negative review for [STORE NAME]:
REVIEW: "[PASTE THE NEGATIVE REVIEW]"
WHAT ACTUALLY HAPPENED: [YOUR SIDE OF THE STORY]
RESOLUTION OFFERED: [REFUND / REPLACEMENT / DISCOUNT]
BRAND VOICE: [PROFESSIONAL / FRIENDLY / EMPATHETIC]
The response should:
- Acknowledge their frustration without being defensive
- Take responsibility where appropriate
- Offer a specific resolution
- Move the conversation to private (email/DM)
- Keep it under 100 words
- Show other customers that you handle problems well
Source: https://sureprompts.com/blog/ai-prompts-for-ecommerce
Prompt Curator
120rep · asked Jun 24, 2026
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